Drugstore Sucks Customer Reviews and Feedback

From Everything.Sucks

drugstore.com was an internet retailer in health and beauty care products. Its web operations were launched on February 24, 1999, and shut down on September 30, 2016[2] after being acquired by Walgreens in March 2011 for $409 million.

According to an article posted back in September 2005 by TAMPA BAY Archives, a Palm Harbor pharmacist accused Walgreen Co., drugstore.com, the nation's largest drugstore chain, of shortchanging Medicaid recipients on millions of prescriptions and overbilling the U.S. Treasury by more than $10-million for the undelivered medicine. The whistle-blower lawsuit, which was unsealed in U.S. District Court in Tampa on Thursday, mirrors accusations made in February by federal and state officials against Eckerd Corp. Both cases stem from the same source: Louis H. Mueller, who has been an Eckerd pharmacist since 1993. Based on personal experience at Eckerd and conversations with pharmacists at Walgreens, Mueller filed whistle-blower lawsuits against both chains in 1996. The chain's pharmacists underfilled about 6 percent to 8 percent of all prescriptions because of a shortage of inventory. Yet the chain charged the price of a full prescription to third-party payers, such as insurance companies and Medicaid. Customers would be told to return for the remainder of their prescriptions, but if they didn't, the medicine would be returned to inventory and resold. The suit says about 50 percent of the customers failed to pick up medicine they were owed. Yet no refund was made to insurers or Medicaid.

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Administrative Assistant/Desk position (Former Employee) says

"I wouldn't recommend this company to anyone. I felt as though they do not look out for your welfare. The pay wasn't good. It was so blazing hot in the summer and extremely cold in the winter."

Call Centre Representative (Former Employee) says

"working at this place was not the greatest, due to the team leaders and also the company closed down. Cons: team leaders"

Customer Service Representative (Former Employee) says

"Work with a team of sales professionals who receive Cons: Management was not approachble"

Senior Manager (Former Employee) says

"Drugstore.com was not a great place to work. I had a lot of experience, and management didn't really want to listen to my recommendations. Needless to say, I didn't stay. Cons: Business strategy, acumen"

Payroll Clerk (Former Employee) says

"I learned a lot about customer service and government rules and regulations. I enjoyed down time with my coworker I learned what was needed to increase employee moral"

Human Resources/Safety Coordinator (Former Employee) says

"In my position at Drugstore.com I was in charge of HR, Safety and the temporary staffing. I enjoyed my time there as the HR/Safety professional. The hardest part of my job there was making sure we had enough temporary staff to complete the work."

Replenishment Manager (Former Employee) says

"Long hours many people can't seem to get past the changing swing shift. But overall it was an average place to work in the midst of changes for the better. Cons: long hours"

Senior HR Generalist (Current Employee) says

"Great people and that is the reason most people stayed or came to this place."

Insurance Specialist (Former Employee) says

"Growing organization with many changes. Employees were valued. Cons: Not so flexible hours"

Former Employee - Facilities Manager says

"I worked at Drugstore Com full-time Cons: the VP was real tough to work with."

Former Contractor - Anonymous Contractor says

"I worked at Drugstore Com for more than a year Cons: Repetitive assignments, commute and training was vague"

Sharon Winton says

"I used them 1 time for 3 RX's that were given to me by a dermatoligist. The price for them was less then other places I looked."

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